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A 24-hour notice is required to establish service. All accounts will be charged
a $25.00 account activation fee, which is non-refundable. Deposits will be
charged according to meter size and type of service. Effective January 1, 2007
all account deposits are based on credit history. Completion of an
application is required to determine the deposit amount; both spouses’
information must be on the application. Deposits will be waived if the new
customer can secure a sponsor meeting necessary criteria. See sponsor
application for details. Office hours are Monday-Friday 8am to 5pm. After
hours emergencies call (252) 670-0663.
Deposits
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| Rating |
Risk |
Payment History |
Deposit Required |
| Green Light |
Low |
Excellent |
None |
| Yellow Light |
Medium |
Fair or no history |
$150 ($75 each service) |
| Red Light |
High |
Poor |
$300 ($150 each service) |
Meters are read on or about the 15th of the month and bills based on this
reading shall be rendered on the 1st of the month, all accounts shall
become due and payable on the 15th day of the following month. Customers who
fail to pay the amount charged for services by the 15th day shall be
delinquent. Accounts not paid by the 15th of the month will have a $5.00 late
fee penalty accessed.
CUSTOMERS WHO FAIL TO PAY THE AMOUNT DUE BY THE 24TH DAY OF THE MONTH, WILL
HAVE THE WATER AND SEWER SERVICE DISCONNECTED ON THE 25TH OR THE NEXT WORKING
DAY.
Delinquent accounts where services are disconnected shall not have such
services restored until the full account balance has been paid along with
the disconnection fee of $25 has been paid. Failure to receive a bill
does not alter the above rule.
IF YOU DO NOT RECEIVE A BILL BY THE 5TH DAY OF THE MONTH,
PLEASE CONTACT THE OFFICE AT
252-444-6404 OR 252-444-6405
MONDAY-FRIDAY 8AM TO 5PM.
**It is the customers responsibility to contact the office to disconnect their
service when moving to insure that deposits are applied and forwarding
information is correct.
EFFECTIVE JULY 2010- THE RATE STRUCTURE IS AS FOLLOWS:
Charges will be based on actual usage in addition to base charges for water
at $9.50 and for sewer at $21.50. Customers outside the city will be charged a
TRIPLE rate for water. Sewer charges are calculated based on the water usage.
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